Technology should be the last thing on your mind. Not the first.
Monitoring, security, helpdesk, and infrastructure, handled by a local team that answers the phone — and built around the rules your firm has to follow, not a generic checklist.
You’ve got an IT person until you don’t.
The setup worked when you were smaller. Now there’s no one to call when email goes down, no one watching whether the backups actually ran, and no one who knows what happens if a laptop walks out the door. You’re the default IT person, and that’s not your job.
Monitoring and maintenance.
We watch your systems around the clock.
We fix problems before they reach you — not after your morning is already gone.
Security.
The controls that keep a small firm off the breach reports.
Endpoint protection, MFA, patching, and security basics done quietly, in the background.
Helpdesk.
A real, local person who picks up.
When something’s stopping your day, you talk to someone fast — not a faceless queue.
Backups and continuity.
Verified backups, not assumed ones.
A bad day should stay a bad day instead of becoming a disaster.
Infrastructure.
The foundation your firm runs on.
Networks, Microsoft 365, and core infrastructure set up right and kept current.
Monitoring, security, helpdesk, and infrastructure, handled.
Fewer interruptions, faster fixes, and technology that stays out of your way.
You pay for what your firm needs.
Plans scale from the smallest practice up to firms that need a full IT partner with a virtual CIO. Pricing is transparent and per-user, term commitment buys lower minimums, and Microsoft licensing is always passed through at cost. No surprise bills.
Solo Practice
Compliance-bound solo practitioners: RIAs, solo CPAs, solo attorneys, and HIPAA-sensitive practices.
- Microsoft 365 Business Premium licensing, managed
- Huntress managed EDR + Microsoft Defender
- Microsoft 365 backup and endpoint backup
- Intune device management with documented baseline
- Remote helpdesk, M–F 8a–6p PT
- Quarterly documented compliance check-in
- Executed BAA or Safeguards attestation
- Annual written security baseline for auditors & insurers
- Second user adds $250/month
Professional
Growing businesses (9+ users) that need occasional onsite presence and strategic guidance.
- Extended-hours remote support, M–F 7a–7p PT
- 24/7 monitoring & proactive maintenance
- Patching, antivirus & backup monitoring
- Advanced EDR + email security
- Quarterly onsite visit + choice of 12 or 24-month term
- 2 consulting hours per quarter
- Bi-weekly check-ins, monthly reports
Executive
Businesses that rely heavily on technology and need a true IT partner for strategic planning.
- 24/7 emergency support for critical issues
- Priority after-hours scheduling, reduced rate
- Reasonable onsite visits included
- vCIO technology planning & strategy
- 8 strategic consulting hours per month
- Weekly check-ins, monthly reports
Not quite Solo Practice, not yet Professional
If you’ve outgrown a solo setup but aren’t at the nine users where Professional kicks in, there’s a middle option: the full Professional stack at a smaller monthly minimum.
Quick comparison
| Feature | Solo Practice | Professional | Executive |
|---|---|---|---|
| Price | $395/mo flat | $185/user | $300/user |
| Monthly minimum | – | $2,200 | $3,000 |
| Users | Up to 2 | 9+ | – |
| Term | 12 mo | 12 or 24 mo | 12 or 24 mo |
| Support hours | M–F 8–6 | M–F 7–7 | 24/7 critical |
| Onsite visits | Billable | 1/quarter | Included |
| Consulting | – | 2 hrs/quarter | 8 hrs/month |
| vCIO services | – | – | Yes |
| Check-ins | Quarterly | Bi-weekly | Weekly |
| Onboarding | $750 | $2,500 | $4,000 |
Clear response commitments. No guessing.
Whatever the issue, you’ll know exactly when you’ll hear from us and what kind of resolution to expect. These are our standard service-level commitments. Executive tier clients get additional after-hours coverage at no extra cost.
| Priority | What it means | Response time | Resolution target |
|---|---|---|---|
| Critical | System down. Business stopped. | ≤ 2 hours | Same-day best effort |
| High | Major disruption affecting multiple users. | ≤ 4 hours | 24 hours |
| Medium | Single-user issue with a workaround available. | ≤ 8 hours | 2–3 business days |
| Low | General requests or questions. | ≤ 24 hours | As scheduled |
No mystery line items. Here’s how billing works.
Your monthly fee covers our management and support. Hardware, software licensing, and project-scale work are passed through transparently: costs shown as separate line items, never buried.
What’s included
- Support for PCs, laptops, printers, monitors and peripherals
- Driver installation, configuration and troubleshooting
- Client-purchased hardware installs for small peripherals: monitors, mice, keyboards, single-user printers
What’s billed separately
- Support incidents requiring more than 4 hours of continuous engineering time, classified as project work
- Replacement hardware costs and consumables (toner, cables, and similar)
- Software licensing: your monthly fee covers our management and support, not the software itself
Pass-through pricing
- Microsoft 365 and cloud software: vendor cost plus a 15% management fee, shown as a separate line item
- Hardware procurement: vendor cost plus a flat $150 per device
- Third-party tools (QuickBooks, Adobe, tax software) remain yours to purchase, and we’ll happily manage the licenses
- Vendor price changes pass through directly; we notify you before adjusting your invoice
For regulated firms, monitoring isn’t the differentiator. Compliance depth is.
Every IT shop says 24/7 monitoring and antivirus. That’s the price of entry. The hard part — the part most providers leave to a consultant who writes a policy nobody implements — is making compliance real: putting the technical controls in place, documenting them, and being able to show an auditor your systems do what your policies say.
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Technical controls in place
We put the technical controls in place instead of leaving compliance as a policy nobody implements.
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Documentation that matches reality
We document systems so an auditor can see your systems do what your policies say.
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Rules your firm has to follow
HIPAA for healthcare, FTC Safeguards for accounting and financial firms, and Reg S-P for advisors.
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One posture across IT and web
Because we also build and run your website, your compliance posture stays consistent across all of it.
Stop being your firm’s IT department.
A 30-minute call, a real person, no pitch. We’ll tell you where your setup stands and what we’d fix first.
Monitoring, security, helpdesk, and infrastructure
Handled by a local team that answers the phone.
Technology should be the last thing on your mind. Not the first.
Built around the rules your firm has to follow
HIPAA, FTC Safeguards, Reg S-P, and the documentation those rules require.
No generic checklist.
A real person who answers
When something’s stopping your day, you talk to someone fast.
Not a faceless queue.
Make technology someone else’s job.
You’ve just seen the five steps. The first one takes 30 minutes.
- hello@sproutlingconsulting.com
- Support
- support@sproutlingconsulting.com
- Phone
- (831) 508-7300
- Hours
- Mon–Fri · 9a–5p PT