01
Monitoring and maintenance.
We watch your systems around the clock.
We fix problems before they reach you — not after your morning is already gone.
Technology should be the last thing on your mind. Not the first.
Monitoring, security, helpdesk, and infrastructure, handled by a local team that answers the phone — and built around the rules your firm has to follow, not a generic checklist.
The problem
You've got an IT person until you don't.
The setup worked when you were smaller. Now there's no one to call when email goes down, no one watching whether the backups actually ran, and no one who knows what happens if a laptop walks out the door. You're the default IT person, and that's not your job.
02
Security.
The controls that keep a small firm off the breach reports.
Endpoint protection, MFA, patching, and security basics done quietly, in the background.
03
Helpdesk.
A real, local person who picks up.
When something's stopping your day, you talk to someone fast — not a faceless queue.
04
Backups and continuity.
Verified backups, not assumed ones.
A bad day should stay a bad day instead of becoming a disaster.
05
Infrastructure.
The foundation your firm runs on.
Networks, Microsoft 365, and core infrastructure set up right and kept current.
In short
Monitoring, security, helpdesk, and infrastructure, handled.
Fewer interruptions, faster fixes, and technology that stays out of your way.
Right-sized
You pay for what your firm needs.
Plans scale from the smallest practice up to firms that need a full IT partner with a virtual CIO. Pricing is transparent and per-user, term commitment buys lower minimums, and Microsoft licensing is always passed through at cost. No surprise bills.
Solo Practice
Compliance-bound solo practitioners: RIAs, solo CPAs, solo attorneys, and HIPAA-sensitive practices.
Flat rate
$395/month
Up to 2 users · 12-month minimum · $750 onboarding
Included services
- Microsoft 365 Business Premium licensing, managed
- Huntress managed EDR + Microsoft Defender
- Microsoft 365 backup and endpoint backup
- Intune device management with documented baseline
- Remote helpdesk, M–F 8a–6p PT
- Quarterly documented compliance check-in
- Executed BAA or Safeguards attestation
- Annual written security baseline for auditors & insurers
- Second user adds $250/month
Professional
Growing businesses (9+ users) that need occasional onsite presence and strategic guidance.
Per user
$185/user/mo
$2,200 monthly minimum · 12 or 24-month term · $2,500 onboarding
Everything in Solo Practice, plus
- Extended-hours remote support, M–F 7a–7p PT
- 24/7 monitoring & proactive maintenance
- Patching, antivirus & backup monitoring
- Advanced EDR + email security
- Quarterly onsite visit + choice of 12 or 24-month term
- 2 consulting hours per quarter
- Bi-weekly check-ins, monthly reports
Executive
Businesses that rely heavily on technology and need a true IT partner for strategic planning.
Per user
$300/user/mo
$3,000 monthly minimum · 12 or 24-month term · $4,000 onboarding
Everything in Professional, plus
- 24/7 emergency support for critical issues
- Priority after-hours scheduling, reduced rate
- Reasonable onsite visits included
- vCIO technology planning & strategy
- 8 strategic consulting hours per month
- Weekly check-ins, monthly reports
In between?
Ask about Practice Starter
Not quite Solo Practice, not yet Professional
If you've outgrown a solo setup but aren't at the nine users where Professional kicks in, there's a middle option: the full Professional stack at a smaller monthly minimum.
Quick comparison
| Feature | Solo Practice | Professional | Executive |
|---|---|---|---|
| Price | $395/mo flat | $185/user | $300/user |
| Monthly minimum | – | $2,200 | $3,000 |
| Users | Up to 2 | 9+ | – |
| Term | 12 mo | 12 or 24 mo | 12 or 24 mo |
| Support hours | M–F 8–6 | M–F 7–7 | 24/7 critical |
| Onsite visits | Billable | 1/quarter | Included |
| Consulting | – | 2 hrs/quarter | 8 hrs/month |
| vCIO services | – | – | Yes |
| Check-ins | Quarterly | Bi-weekly | Weekly |
| Onboarding | $750 | $2,500 | $4,000 |
When you need help
Clear response commitments. No guessing.
Whatever the issue, you'll know exactly when you'll hear from us and what kind of resolution to expect. These are our standard service-level commitments. Executive tier clients get additional after-hours coverage at no extra cost.
| Priority | What it means | Response time | Resolution target |
|---|---|---|---|
| Critical | System down. Business stopped. | ≤ 2 hours | Same-day best effort |
| High | Major disruption affecting multiple users. | ≤ 4 hours | 24 hours |
| Medium | Single-user issue with a workaround available. | ≤ 8 hours | 2–3 business days |
| Low | General requests or questions. | ≤ 24 hours | As scheduled |
After-hours emergency support is available at $200 per hour with a two-hour minimum. Executive tier clients receive after-hours support for critical issues at no additional charge.
Desktop support & hardware
No mystery line items. Here's how billing works.
Your monthly fee covers our management and support. Hardware, software licensing, and project-scale work are passed through transparently: costs shown as separate line items, never buried.
What's included
- Support for PCs, laptops, printers, monitors and peripherals
- Driver installation, configuration and troubleshooting
- Client-purchased hardware installs for small peripherals: monitors, mice, keyboards, single-user printers
What's billed separately
- Support incidents requiring more than 4 hours of continuous engineering time, classified as project work
- Replacement hardware costs and consumables (toner, cables, and similar)
- Software licensing: your monthly fee covers our management and support, not the software itself
Pass-through pricing
- Microsoft 365 and cloud software: vendor cost plus a 15% management fee, shown as a separate line item
- Hardware procurement: vendor cost plus a flat $150 per device
- Third-party tools (QuickBooks, Adobe, tax software) remain yours to purchase, and we'll happily manage the licenses
- Vendor price changes pass through directly; we notify you before adjusting your invoice
Onsite coverage by tier: Solo Practice is remote-first with onsite available at an hourly rate. Professional includes one scheduled onsite visit per quarter. Executive includes reasonable onsite visits. Major hardware installs remain project work on every tier.
The edge
For regulated firms, monitoring isn't the differentiator. Compliance depth is.
Every IT shop says 24/7 monitoring and antivirus. That's the price of entry. The hard part — the part most providers leave to a consultant who writes a policy nobody implements — is making compliance real: putting the technical controls in place, documenting them, and being able to show an auditor your systems do what your policies say.
HIPAA FTC Safeguards SEC Reg S-P Business Associate Agreements Documentation Consistent website posture
Built around HIPAA for healthcare, FTC Safeguards for accounting and financial firms, and Reg S-P for advisors — with the Business Associate Agreements and documentation those rules require.
Book a 30-minute conversation
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Technical controls in place
We put the technical controls in place instead of leaving compliance as a policy nobody implements.
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Documentation that matches reality
We document systems so an auditor can see your systems do what your policies say.
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Rules your firm has to follow
HIPAA for healthcare, FTC Safeguards for accounting and financial firms, and Reg S-P for advisors.
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One posture across IT and web
Because we also build and run your website, your compliance posture stays consistent across all of it.
How we start.
Stop being your firm's IT department.
A 30-minute call, a real person, no pitch. We'll tell you where your setup stands and what we'd fix first.
Step 01
Book a 30-minute conversation
Tell us where your setup feels fragile or where technology is taking too much of your day.
30 minNo pitch
Step 02
Get a clear read
We'll tell you where your setup stands, where the gaps are, and what matters first.
ThenClarity
Step 03
Right-size the plan
Plans scale from the smallest practice up to firms that need a full IT partner with a virtual CIO.
PlanIn writing
Step 04
Handle the basics
Monitoring, security, helpdesk, backups, continuity, and infrastructure move off your plate.
WorkHandled
Step 05
Keep technology out of the way
Fewer interruptions, faster fixes, and documentation that supports the rules your firm has to follow.
OngoingLocal
Monitoring, security, helpdesk, and infrastructure
Handled by a local team that answers the phone.
Technology should be the last thing on your mind. Not the first.
Built around the rules your firm has to follow
HIPAA, FTC Safeguards, Reg S-P, and the documentation those rules require.
No generic checklist.
A real person who answers
When something's stopping your day, you talk to someone fast.
Not a faceless queue.
Let's talk.
Make technology someone else's job.
You've just seen the five steps. The first one takes 30 minutes.
- hello@sproutlingconsulting.com
- Support
- support@sproutlingconsulting.com
- Phone
- (831) 508-7300
- Hours
- Mon–Fri · 9a–5p PT